Street Sweeping: Our Approach to Street Cleansing Services:
The key features of our approach are:
- A high degree of flexibility built into our services;
- A clear focus on channel and pavement sweeping;
- Use of mobile technology to ensure we can respond quickly to service requests;
- Identification of hot spots derived from data captured and analysed by Operational staff;
- Attention to detail with the introduction of cigarette vacuum backpacks;
- Customers directly informing service delivery through an active engagement programme;
- Customer satisfaction and work quality survey;
- Published local performance measures that better reflect resident’s experience of services at a local level;
- Ability to respond to complaints through mobile technology system in email or text form;
- An innovative approach to weed treatment combined with the mechanical sweeping operation and additional spot weed treatment capability.
- All operatives will be required to segregate out recyclable material including paper/cardboard, plastics and cans from street cleansing arisings and contain them in clear sacks with the remaining waste being contained in green sacks.
Operatives with orderly barrows supported by small mechanical pavement and channel sweepers, large mechanical sweepers, mobile cleansing crews and additional leaf teams is the most effective approach to achieving a continued Grade A cleanse. The addition of blowers, cigarette vacuum packs and an integrated/ spot treatment weed control system further enhance the final cleansing solution and the overall street scene appearance.
Street Cleansing Services Accolades:
- Wychavon District Council were awarded a 5* Bronze Street Cleansing award in 2012. 3rd best in the country, which for a medium sized District, was fantastic.
- Wychavon District Council were also awarded a 5 * Street cleansing award in 2008, a 4* cleansing award in 2010 (actually scored more points than in 2008 but the criteria changed).
- Wychavon entered as a whole district, where they not only check the towns, but any of the 80 plus villages FCC Environment maintain and any of the roads (highways) in the district.
Sweeping & Litter Picking
FCC utilises a bespoke range of manual and mechanical equipment and a dedicated street cleansing team to ensure that the streets serviced on its contracts are maintained to the highest quality. Town centre areas and streets with high footfall are serviced on a minimum of a daily basis, with all required streets receiving a regular clean to ensure that they are returned to a ‘Grade A’ standard.
Litter picking is undertaken utilising ‘grabbers’; sturdy, ergonomic tools with long reach to enable easy and hygienic retrieval of objects without bending, sacks and a barrow that is used to transport equipment and collected litter. Often, litter picking is undertaken prior to tasks such as grass cutting or after special events, with the area swept after by mechanical or manual means. This ensures that streets are maintained to a high standard on all FCC contracts. Customer satisfaction across our contracts is high, with FCC’s street cleansing operations on behalf of Wychavon District Council receiving a 5 Star Bronze Street Cleansing Award in 2012.
In addition, we also carry out regular chewing gum and cigarette butt removal in the areas where we operate to ensure a high quality finish for local authorities and their residents and visitors
People are more likely to use a litter bin if it is clean, close by and has sufficient spare capacity. This is the FCC guiding principle for the maintenance of litter bins. A combination of scheduled and ad-hoc collections ensures the spare capacity to use a litter bin.
We currently empty bins across all of our street cleansing contracts. Every bin in our contract areas is emptied on a regular basis to ensure that there is no overflow of waste. Bin emptying schedules can vary from multiple times per day in the busiest areas to weekly in some places. Bins are usually lined with a sack which is removed, tied and collected for disposal by an FCC street cleansing team. The empty bin is then lined again, allowing it to be in use at all times.
In some areas, litter bins are split into two compartments, which allows for recycling to be separated from other litter. FCC encourages the use of these types of container, particularly in busy areas, and uses a different coloured sack to keep recyclables and litter separate from collection to disposal.
Building & Toilet Cleaning
FCC operates a cleaning operation for buildings and public conveniences as part of an integrated contract with Harborough District Council in Leicestershire. Public conveniences are visited on a daily basis by FCC staff who undertake a routine inspection, empty waste receptacles, clean floors, walls, toilets, sinks and baby changing areas, and replenish soaps and tissues as required.
FCC also undertakes routine maintenance and undertakes deep cleaning of public conveniences on a regular basis, or as required by local authorities.
We currently clear and safely dispose of all fly tips on our street cleansing contracts. Due to the nature of fly tipping, such events are dealt with on a case by case basis and the service is provided as a reactive, on demand service. Fly tipping is ordinarily reported to FCC by local authorities or directly by residents on some contracts. FCC responds promptly to clear all fly tips and return the area to a high standard.
In addition, if any evidence is found during the clearance of fly tipped waste, we always ensure that this is reported back to the local authority. This enables the authority to investigate the incident and prosecute offenders where this is possible.
We currently clear and safely dispose of all fly posts on our street cleansing contracts. Due to the nature of fly posting, such events are dealt with on a case by case basis and the service is provided as a reactive, on demand service. Fly posting is ordinarily reported to FCC by local authorities or directly by residents on some contracts. FCC responds promptly to clear all fly posting occurrences and return the area to a high standard.