FCC Environment is one of the leading waste management services and energy recovery companies in the UK. Accordingly we are committed to achieving class-leading performance throughout all aspects of our business. Through innovation, service, expertise and trained competences we are committed to meeting demanding regulatory and stakeholder requirements and to wherever possible, assist our customers in meeting the waste management strategies and targets incumbent upon them.
The Quality Management System Policy of FCC Environment declares the company's commitment to providing a quality waste management service by:
- Conforming to customer and stakeholder requirements
- Providing waste management services that ensure customer satisfaction is enhanced wherever possible and is controlled by experience, expertise, capability and performance.
It is our policy to implement and maintain an effective Quality Management System by promoting awareness and understanding of the system by the company staff, and ensuring that adequate resources and training are available to ensure continual improvement of our waste management services.
The importance of continual improvement in the organisation will be reinforced by the setting and reviewing of goals and objectives based on:
- Key performance indicators,
- Stakeholders, customer and employee feedback.
The management systems are reviewed periodically by senior management and revised as and when necessary to meet changes in the needs of the company, our customers or other stakeholders.
The ultimate responsibility for Quality lies with the FCC Environment's Board of Directors and through them it's Executive Committee.
The Quality Management System is in accordance with BS EN ISO 9001