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Privacy Policy

Introduction

We are committed to safeguarding your privacy.  The information that you provide about yourself to us will only be used in accordance with this Privacy Policy.  This Privacy Policy is intended to help you understand what information may be gathered from you and how we will use it.

Please read these provisions carefully before using our web site.  By accessing or using our web site, you agree to be bound by the provisions set out below.  If you do not agree to be bound in this way, do not continue to access or use our web site.  We may modify these provisions at any time.  Any such modifications are effective immediately from the time they are included on our web site.  You agree to review these provisions regularly to ensure you become aware of any modifications to them.

We do not accept any liability for and this privacy policy does not apply to any content or information contained in or collected from or submitted to any third party web sites that you access via any link from our web site.

What personal information do we collect?

We may collect information

  • when you contact us by telephone, by e-mail, or on this website;
  • Information that you provide at the time of registering on this website to use our services; and
  • by way of cookies, such as details of your visits to this website and resources you access.

For further information on the purposes for which we use cookies and on our storage of and, access to information collected by such cookies, please see our Cookie Policy.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of any quotes you have saved or any services you have ordered and to remember you when you return to our site. To order a service at our website you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Making an enquiry

If you make an enquiry with us, we will store your name, geographical address including postcode, email address and phone number(s) with which we can communicate with you.

Requesting a callback from us

If you request contact from us, we will store your name, geographical address including postcode, email address and phone number(s) with which we can communicate with you.

Requesting a Quotation

If you request a quotation, we will store your name, geographical address including postcode, email address and phone number(s) with which we can communicate with you.  We will also store information about your requirements and preferences regarding the services for which you are requesting a quotation.

Registering with us

If you register as a user of our website, we will store your business name, contact details (including but not limited to geographical address, telephone and facsimile numbers, email address, the name and contact of a representative of your business), the business sectors in which you are interested, the products and services you provide and require, the geographical regions in which you are active,  corporate details including but not limited to the owners and beneficial owners of the business and financial information about your business, including but not limited to trading volumes, invoicing information and payment tracking information.

Ordering Services

If you order from us, we will store your name, geographical address including postcode, delivery address including postcode, email address and phone number(s) to contact you, if necessary, about your order, to deliver services that you have purchased and to inform you by email of the progress of your order.

Job Applicants

If you submit your job application to us, we or the member of the FCC Group that would be the employer will store all of the details on that CV or application including personal details of your referees. By giving us their data you are representing to us that you have consent for us to hold their names and contact information.  Your job application data will only be held to process your application and subsequent employment. Should you not be offered employment your job application data will be destroyed unless you give us express consent to hold it.

Where your job application contains sensitive personal data such as your racial or ethnic origin or religious beliefs by sending it to us you are giving us and the member of the FCC Group that would be the employer, your explicit consent to collect and process this sensitive personal data. We and that FCC Group member will only use such data during the course of your employment to monitor company equality and diversity issues.  All other data on you held by the FCC Group will be used only for matters relating to your status as an employee of the company.  We and the member of the FCC Group that would be the employer will only disclose information to a third party where required by law to do so. The FCC Group is FCC Environment (UK) Limited and our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1162 of the UK Companies Act 2006. 

Data Protection

We will comply with the requirements of all relevant data protection legislation in force from time to time. In particular you may request a copy of any personal data held by us about you upon written application. Please note we reserve the right to charge the current maximum statutory fee for providing such information. If you believe that any personal information we hold about you is incorrect or incomplete please contact us immediately. Any information found to be incorrect will be corrected promptly. Our nominated representative for the purpose of the Data Protection Act 1998 is our Company Secretary who you can contact at 900 Pavilion Drive, Northampton Business Park, Northampton, NN4 7RG or info@fccenvironment.co.uk.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting our Company Secretary at 900 Pavilion Drive, Northampton Business Park, Northampton, NN4 7RG or info@fccenvironment.co.uk.

We intend to manage any information learned about you in an ethical manner. It will only be used for the internal purposes of the FCC Group.  The FCC Group is FCC Environment (UK) Limited and our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1162 of the UK Companies Act 2006.

We may use your personal data to:

  • ensure that content from this website is presented in the most effective manner for you and for your computer;
  • provide you with information, products or services that you request from us;
  • notify you about changes to our service; and/or

If at any time you purchase services from us, we may also use your data to provide you with information by e-mail about similar services to those purchased by you and which we feel which may be of interest to you. Please contact our Company Secretary at 900 Pavilion Drive, Northampton Business Park, Northampton, NN4 7RG or at info@fccenvironment.co.uk if you do not want us to use your data in this way].

How is your personal information used?

The personal information that you provide to us will be used:

  • to answer your enquiry;
  • to fulfil any contract between us; 
  • to contact you, if necessary, about your order;
  • to contact you, if necessary, about your account;
  • to contact you, if necessary, about your job application;
  • to request your participation in marketing research to help us improve our services;
  • to inform you by post, email, telephone, SMS and/or MMS of other products and/or services we supply which may interest you;
  • to inform you by post, email, telephone, SMS and/or MMS of products and/or services from other companies within our group which may interest you;
  • to pass on to a successor in title to our business or to anyone to whom we assign our contract with you.

If you wish any or all of your personal information submitted to be removed from our database at any time, or if you do not wish to receive any marketing information from us, or if you wish to update or correct any inaccuracies in the personal information We hold about you or, if you have any other comments e-mail us at info@fccenvironment.co.uk.

Passing of Information to Third Parties

Your information will be passed to third parties, including other companies in the FCC Group:

  • If it is necessary for the performance of the services you have requested; or
  • If such third parties are the police or any other regulatory or government authority where we have been requested to do so; or
  • If it is necessary to administer any marketing or research campaign on our behalf; or
  • If such disclosure is to anyone to whom we transfer or may transfer our business and/or our rights and duties under our contract with you.

General Statistical Information

We shall also collect statistical information about our web site and its users, including but not limited to IP addresses, pages viewed, number of sessions, number of unique visitors.
 

Call Monitoring and Recording

We may monitor and/or record telephone calls in order to improve our services.

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