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Business Waste Solutions

Our Services

FCC Environment has a defined service offering and this is the minimum that can be expected when trading with us. Beyond this standard operating framework we may well introduce services to supplement these as required as part of the agreement.


Compact Trade Waste - Recycling

In accordance with TEEP regulations we offer single stream collections where possible and these can be collected in bags, 240l, 360l, 660l & 1100l containers. Available on a daily route linked to regional service availability, weekly or fortnightly scheduled service.

This includes:

  • Mixed Recycling
  • Glass (240L only)
  • Food (240L only)

FCC Environment provide clearly marked recycling waste collection containers.

Collection day and availability vary by region

Waste is collected via FCC Environment branded vehicles and by an FCC Environment employee or by an approved service partner.

All collections are taken to a Material Recycling Facility for processing, all materials are recovered for onward recycling (where economically viable).


Compact Trade Waste - General Waste

General waste can be collected in bags, 240l, 360l, 660l, 1100l containers. Available on a daily route linked to regional service availability, weekly or fortnightly scheduled service.

FCC Environment provide clearly marked waste collection containers

Waste is collected via FCC Environment branded vehicles and by an FCC Environment employee or by an approved service partner

All collections are taken for processing, all materials are converted into Green Energy via EFW or RDF (where economically viable)

Exchange

We offer a range of skips from 8,10 & 12 cubic yard and RO RO bulk waste containers 20, 35 & 40 cubic yards.

Collections are daily, weekly, fortnightly and 4 weekly.

FCC Environment provide clearly marked waste collection containers.

Waste is collected via FCC Environment branded vehicles and by an FCC Environment employee or by an approved service partner.

All collection are taken for processing, all materials are converted into Green Energy via


Ongoing Service Delivery

FCC Environment provide containers, (inc bags) in a livery appropriate to the waste stream being collected.

Waste will only be collected from within the provided container or bag – it is the responsibility of the customers to ensure waste resides in the provided container FCC Environment do not service containers on the public highway with the exception of the General and Dry Mixed Recycling bagged waste collection service.

All services are provided by FCC Recycling (UK) Ltd, trading as FCC Environment, all collections & disposal will be conducted by the FCC Environment fleet or nominated servicing partner.

Customers must make waste containers accessible for collection – wait charges may be applied for unreasonable delays in carrying out agreed collection services.

Customers are liable for lost or damage of all containers provided by FCC Environment in the delivery of waste collection services. FCC Environment will apply charges to compensate for costs of replacement containers and delivery.

FCC Environment or our representative can refuse to collect any waste, if the waste is contaminated or is significantly above the assumed weight.

Pricing and Charges – Compacted Trade Waste

Charges are applied per lift, per container

Regional pricing exist for all accounts based on

  • Waste Stream
  • Assumed container weights
  • Container sizes
  • Number of containers collected per site visit

Charges are inclusive of:

  • H&S Site audits
  • Bin Delivery
  • Bin rental*
  • Waste Collection
  • Waste disposal

Discounts are applied to pricing based on

  • In advance payments
  • Payment by Direct Debit

*Charges may apply in certain circumstances

Pricing and Charges – Exchange

Bespoke pricing for all Exchange modes

Delivery Charges

Charge for transport

Charge for container rental per container per day

Charge for disposal per tonne (minimum tonnage rates may apply)

In certain instances all of these charges will be applied as one

Pricing and Charges Excluded

Failed collection / wasted journey charge

Photo for missed services available upon request

Annual Waste Transfer Note Compliance charge

Cost increases due to legislation changes passed on

Invoicing Types

In Advance

In Arrears

NB There is no ability to consolidate invoices or provide bespoke invoicing

Invoicing Frequencies

In Arrears (FEL/Skips and ROROs Only)

  • Monthly

Monthly invoices are raised around the 22nd of each month

In Advance

  • Quarterly

Quarterly Invoices are raised 1st of the month “in advance of the relevant period” i.e. the calendar Qtr – “Oct to Dec” is invoiced 1st September

Payment Terms

For advance Direct Debit customers the payment is taken on a pro-rata basis based on the advance invoicing period

For non direct debit customers all invoice payment terms are 30 days from invoice date

If a PO is required for invoices this must be provided prior to service commencement

New Contract Set Up

Local Account – Annual Spend on Waste Management < £12k

Health & Safety site audits will be completed by the Business Development Manager at the point of signing the Service Agreement

For telesales and website transactions a virtual site audit will be completed over the phone with the regional contracts administration represent with final confirmation taking place at the point of bin delivery

Signed Contract, Waste Transfer Notes and Direct Debit Mandate (if applicable) and risk assessment  received in customer services to account set up 48hr SLA

Account set up to container delivery 5 working days SLA

End to end contract signed to service commencement (Container on site) 10 working days

Mandatory information required

Ensure legal entity is correct

For sole traders a full name, home address and date of birth is required

Ensure that all the operational information provided is correct

The signatory is an authorised person

Provide a copy of the contract to the customer, send one to customer services and retain one copy for your records

Advise that any incorrect or missing information will result in a delay of setting up the service

Ensure that an email address is provided

Large Accounts – Annual Spend on Waste Management > £12k

A full and documented Waste Audit will take place during the course of producing a Service Agreement Proposal

Health & Safety site audits will be completed by the Sales Manager during the process of conducting the waste audit

Service Agreement, Waste Transfer Notes and Direct Debit Mandate (if applicable) to account set up 48hr SLA

Account set up agreed at mobilisation meeting

Mandatory information required (in addition to above)

Any company that spends over £12k per annum will need to complete a credit application form

All other information required is as above

Please ensure that credit control are contacted directly for any large accounts

Ongoing Service Delivery – Compacted Trade Waste

FCC Environment’s standard services operate between Monday and Saturday

Waste collection will be serviced 5am – 6pm (Mon-Fri) & 6am-12pm (Sat), however some collections may fall outside of these days and times .

Collections required on days or times outside the standard can be requested from FCC Environment supply chain or depot

Annual Waste Transfer notes are provided per contract per site

Missed Collections

If collection is missed due to customer fault then a wasted journey charge will apply if that collection is recovered. Where possible this will be supported by photographic evidence.

Ongoing Service Delivery – Exchange

FCC offer a next working day service when requested before 11:00, post 11:00 it will be 2 working days response for standard call off work

Signed docket may be required on exchange modes

Management Information – Exchange Only

Delivery of reports to customer via the customer account administration department

Total amount of waste collected by waste stream

End destination by waste stream

Amount of waste diverted direct from landfill

Reports can be scheduled to go to Account Manager for distribution

Bespoke reporting is available at a premium

Account Management

Shared central resource of Customer Contact Centre

08:00 to 17:00hrs

Emails answered within 4 hours

All calls returned the same day

48 hour service issue resolution

Key Accounts >£50k

Nominated account mangers are appointed as  ongoing contract manager allowing for continuity of the relationship supported via a nominated Customer service advisor

Liaison with out going contractor and coordination of a seamless change over

Production and interpretation of service delivery reports

Accountability for service issue resolution

6 monthly formal account review – Face to face (KAM/AM)

Available at a Premium

  • Quarterly or Monthly Face to Face Review

  • Bespoke reporting

Termination

Standard Agreement terms will be 12 months inclusive of a 6 month notice to termination, minimum term 12 months

A 30% penalty clause applies for early termination

On termination of service final notification

Container collection – within 48hrs of final collection

Collection charges apply for the final collection if the customer does not comply with the termination confirmation letter.


 


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