Added Value Services
FCC Environment recognise that when you engage with a waste company it is not simply about ensuring that your waste is collected on time and creates no hassle for the organisation or residents, but is also about improving the experience and engagement of all staff to save money, waste less and recycle more.
We do this through our excellent customer services and dedicated account managers for our larger customers.
Whenever anything changes there is always a risk that it does not deliver what has been specified or the new solution takes time to be adopted by your staff. This is why FCC Environment has spent time to design a comprehensive transition process to cover all aspects of the mobilisation and ensure a smooth process.
FCC Environment recognise this is a crucial time in the building of credibility within the organisation and so to ensure continuity of support the sales person responsible for selling the service leads the mobilisation of accounts. They are supported by your customer services team, our supply chain team and the account manager when the account is large enough.
On-going support is provided by our customer services team and a field based account management team.
We recognise that time spent dealing with waste related issues is time wasted and so our customer services are targeted to answer the phone within 1 minute and achieve this 99.5% of the time.
Your case will either be resolved there and then or will be allocated to a dedicated case handler to provide a resolution. This allows you to concentrate on your core business whilst we resolve any issues.
Where an account manager is allocated it is their responsibility to oversee any issues, provide management reports and embed any specific projects agreed by both parties. More detail can be seen on our Account Management section of the website.